1. Scope

This policy applies to payments for inspection, consulting, testing coordination, training, and digital products unless a proposal, service agreement, registration page, or checkout page states different terms. The more specific written terms control.

2. Non-Refundable Fees

An application, registration, administrative, rush, mobilization, or other fee clearly identified as non-refundable is earned when charged and will not be refunded except where required by law or where the Company states otherwise in writing.

3. Inspection and Consulting Services

A payment may be eligible for refund only if work has not begun and the Company has not incurred scheduling, travel, administrative, subcontractor, testing, or other costs. Amounts attributable to completed or substantially completed work are non-refundable.

4. Cancellations and Rescheduling

Give notice as early as possible. A request received at least 24 hours before the appointment may be rescheduled without an additional service fee, subject to availability and any nonrecoverable costs. Less than 24 hours' notice, a missed appointment, lack of access, unsafe conditions, or work not ready for inspection may result in a cancellation, standby, travel, or return-visit charge.

5. Training Programs

• More than seven calendar days before the training date: amounts paid may be refundable, less any disclosed non-refundable fee or nonrecoverable cost.
• Seven calendar days or fewer before the training date: amounts are generally non-refundable unless the Company approves an exception in writing.
• No-show: no refund. A transfer to a future session may be offered, subject to availability and administrative fees.

6. Digital Products

Digital downloads, templates, study materials, recordings, and online resources are generally non-refundable once access or delivery occurs, except where required by law or where a product is materially defective and cannot reasonably be corrected.

7. Company Cancellations

If the Company cancels a paid service or training session for a reason within its control and no acceptable replacement date is arranged, the customer may choose a refund of amounts paid for the affected service, excluding separately earned non-refundable fees, or a credit for future service.

8. Refund Requests

Email ruben@delvistainspections.com with the subject "Refund Request" and include the purchaser's name, invoice or registration reference, service or course, payment date, and reason. Do not send complete payment-card information. Approved refunds are returned to the original payment method when reasonably possible; provider processing time may vary.

9. Chargebacks

Contact us promptly if you believe a charge is incorrect. Nothing in this policy waives lawful chargeback or consumer rights, but we ask for an opportunity to investigate and resolve billing concerns.

10. Contact

Del Vista Consultants, LLC | DBA: D.V.I. Testing & Training | ruben@delvistainspections.com | (909) 910-0929